Terms of Service

1. Acceptance of Terms

By accessing and using VetoBounce ("Service", "Platform", "we", "our", or "us"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms of Service, please do not use our Service.

These Terms apply to all users of the Service, including without limitation users who are browsers, customers, merchants, and contributors of content.

2. Service Description

VetoBounce provides the following services:

• Email Verification: SMTP-based validation of email addresses to determine deliverability
• Email Discovery: Pattern-based generation and discovery of professional email addresses
• API Access: Programmatic access to our verification and discovery services
• Batch Processing: Bulk verification and discovery operations via file uploads

All services are provided on a credit-based system. Credits are consumed when you use verification or discovery services.

3. Account Registration

3.1 Eligibility

You must be at least 18 years old and capable of forming a binding contract to use our Service. By creating an account, you represent that you meet these requirements.

3.2 Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must immediately notify us of any unauthorized use of your account
• We are not liable for any loss or damage arising from your failure to comply with these security obligations

3.3 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

4. Credit System & Payment

4.1 Credit Purchases

• Credits are purchased through our platform using approved payment methods
• All credit purchases are final and non-refundable except as required by law
• Pricing is subject to change with notice to existing customers
• Credits do not expire and remain in your account until used

4.2 Credit Usage

• Email Verification: 1 credit per email address verified
• Email Discovery: Credits charged per verification attempt (early exit refunds apply)
• Credits are deducted when jobs are created
• Partial refunds are issued for unknown/catch-all emails and early exits in discovery jobs

4.3 Refund Policy

We automatically refund credits for:

• Unknown email results (server errors, timeouts)
• Catch-all email domains (unable to determine validity)
• Early exits in discovery jobs (when valid email found before all patterns tested)

Manual refund requests will be considered on a case-by-case basis for technical issues or service failures.

5. Acceptable Use Policy

You agree NOT to use our Service for:

Acceptable Use: Our services are intended for legitimate business purposes such as:

• Cleaning and maintaining your own email lists
• Verifying opt-in subscribers before sending campaigns
• Finding professional contacts for B2B outreach with proper consent
• Lead generation with appropriate opt-out mechanisms
• Customer relationship management and database hygiene

6. Service Availability & Limitations

6.1 Service Level

We strive to maintain high availability but do not guarantee uninterrupted service. We may experience:

• Scheduled maintenance windows (with advance notice)
• Temporary downtime for updates and improvements
• Service degradation due to factors beyond our control

6.2 Rate Limits

We impose rate limits to ensure fair usage and system stability:

• API requests are limited per API key (configurable in your account)
• Concurrent job processing limits may apply
• Excessive usage may result in temporary throttling

6.3 Accuracy & Reliability

While we strive for accuracy, email verification and discovery are not 100% accurate due to:

• Varying email server configurations and policies
• Catch-all domains that accept all emails
• Temporary server errors and network issues
• Greylisting and anti-spam measures

We do not guarantee specific accuracy rates and are not liable for false positives or false negatives.

7. Data Retention & Deletion

7.1 Automatic Data Deletion

In compliance with GDPR and data minimization principles:

• Job Results: Automatically deleted 30 days after job completion
• Uploaded Files: Deleted immediately after processing
• Transaction Records: Anonymized after 7 years for accounting compliance

7.2 Right to Deletion

You can request immediate deletion of all your data at any time through the DELETE /user/delete-data endpoint or by contacting support. Transaction history will be anonymized but retained for accounting purposes.

8. Intellectual Property

8.1 Platform Ownership

VetoBounce and its original content, features, and functionality are owned by VetoBounce and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8.2 Your Data

You retain all rights to the data you upload to our platform. By using our Service, you grant us a limited license to process your data solely for the purpose of providing our services to you.

8.3 API Usage

Our API and documentation are provided for your use subject to these Terms. You may not reverse engineer, decompile, or attempt to extract source code from our services.

9. Termination

9.1 Termination by You

You may terminate your account at any time through your account settings or by contacting support. Upon termination:

• Your access to the Service will be immediately revoked
• Unused credits will be forfeited (no refunds)
• Your data will be deleted in accordance with our retention policy

9.2 Termination by Us

We reserve the right to suspend or terminate your account if:

• You violate these Terms of Service
• You engage in fraudulent or illegal activities
• Your usage disrupts our service or harms other users
• We are required to do so by law

We will provide notice when possible, except in cases of serious violations or legal requirements.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will meet your specific requirements
• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from using the Service will be accurate or reliable
• Any errors in the Service will be corrected

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VETOBOUNCE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

12. Indemnification

You agree to indemnify, defend, and hold harmless VetoBounce, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with:

• Your access to or use of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including privacy or intellectual property rights
• Your use of our Service for unlawful purposes

13. Governing Law & Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

13.2 Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall be resolved through:

1. Good faith negotiation between the parties
2. Mediation if negotiation fails
3. Binding arbitration or courts of [Your Jurisdiction] if mediation is unsuccessful

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via:

• Email notification to registered users
• Prominent notice on our platform
• Update to the "Last Updated" date at the top of this page

Your continued use of the Service after changes indicates acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and may close your account.

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and VetoBounce regarding the use of the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15.3 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

15.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign our rights and obligations under these Terms without restriction.